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General FAQ
Got questions? We’ve listed the most common ones below
to help you understand our services better.
Ruby Designers provides a full range of premium printing services, including business cards, brochures, flyers, banners, packaging, stationery, labels, customized promotional items, and large-format prints. We offer both digital and offset printing to meet all quality and quantity needs.
Turnaround time depends on the type of product and quantity. Standard digital print orders typically take 1–3 business days, while larger or custom orders (such as packaging or bulk offset printing) may take 5–10 business days. Express/urgent printing options are also available upon request.
Yes. Ruby Designers offers professional graphic design services. You can provide your own artwork, or our design team can create high-quality custom designs tailored to your brand. We also provide file checks to ensure your artwork prints perfectly.
We accept PDF, PNG, JPEG, AI, PSD, and EPS files. For the best print quality, we recommend submitting your artwork in PDF format, with 300 DPI resolution and CMYK color mode. If you're unsure, our team can guide you or help optimize your files.
Yes. We offer print samples for most products so you can check the quality, materials, and finishes before confirming a large order. Sample costs may vary depending on the product type.
Absolutely. Ruby Designers provides nationwide delivery, and international shipping is available upon request. Orders are securely packaged to ensure products arrive in perfect condition.
We accept major payment methods including credit/debit cards, bank transfers, mobile payments, and verified online payment gateways. For corporate clients, invoice-based payments can be arranged.
Yes. Once your order is confirmed, we provide updates throughout the production and shipping stages. You can also contact our support team anytime for real-time order tracking and assistance.